Shipping + Returns

Delivery Information:

We endeavour to dispatch all orders within 48 hours of receipt of payment. Orders placed over the weekend will be shipped on the following Monday. We ship throughout South Africa, though deliveries to outlying areas may take a day or two longer to arrive.

Orders below R1000 are charged a flat rate shipping fee of R80 for overnight courier shipping.

Orders above R1000 will receive free overnight courier shipping.

Please be sure to provide us with a daytime address where someone will be available to receive your parcel between 08h00 and 17h00. Our couriers do not deliver on weekends or public holidays - orders dispatched on Fridays will be delivered the following week.

If you reside outside of South Africa and would like to order from us, please contact us at hello@glowtheory.co.za and we will provide you with a shipping quote.

 

Returns Policy:

In the unlikely event you are not satisfied with your purchase, you may return it within 10 days of purchase. The item(s) must be unused and unopened, and in the same condition that you received them. They must also be in the original packaging. Return shipping costs are at your expense.

For damaged or defective goods on arrival, please email us immediately upon receipt at hello@glowtheory.co.za and we will assist you.

We do not accept the following returns:

For hygiene reasons we cannot accept returns of used or opened cosmetics, makeup or beauty accessories.

Items bought on sale cannot be refunded.